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Woolworths admits mistake after savvy shopper decodes little-known coupon symbol

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Eagle-eyed Woolworths customer decodes a small symbol on her receipt to discover she’d been overcharged at the till – so what does it mean?

  • A savvy shopper noticed an error on receipt after decoding an obscure symbol
  • Customer asked Woolworths on Facebook why she had to pay GST for the product
  • Unhappy customer noted that the can of sardines is listed as a GST free item
  • The supermarket giant admitted that a rare error had occurred in this case










Supermarket giant Woolworths has admitted to making a blunder in a customer’s transaction after the savvy shopper decoded an obscure symbol on her receipt.

The customer named Julie took to Facebook on Tuesday after her usual shop at the Culburra Beach branch in NSW to ask the grocer why GST had been charged for a 125g can of ‘Deep Cove Sardines in Oil’.

The receipt image highlights a hashtag symbol placed next to two items, indicating that the products were taxable items.

A customer named Julie took to Facebook after her shop Tuesday to ask the supermarket why she had charged GST for a 125g can of ‘Deep Cove Sardines in Oil’

However, Julie noted that the can of sardines is a GST-free product.

‘GST is charged today on canned sardines that are GST free???? Please explain,” she wrote.

The Australian Tax Agency notes that seafood products that have been frozen, dried, canned or packaged are included in a range of items that are free of GST.

The receipt's image marked a hashtag symbol placed next to two items, indicating that two products were taxable items - but the can of sardines is a GST-free item

The receipt’s image marked a hashtag symbol placed next to two items, indicating that two products were taxable items – but the can of sardines is a GST-free item

A Woolworths spokesperson confirmed to Daily Mail Australia that a rare error had occurred in this case.

“This is a clear error on our part and we have contacted the customer to apologize and refund the overcharged amount.

“We are proud to provide a positive experience for our customers in our stores and we are sorry that this was not the case on this occasion.”

A Woolworths spokesperson confirmed to Daily Mail Australia that a rare error had occurred in this case and they have apologized to the customer and offered a refund (stock image)

A Woolworths spokesperson confirmed to Daily Mail Australia that a rare error had occurred in this case and they have apologized to the customer and offered a refund (stock image)

Daily Mail Australia understands that the technical flaw in the supermarket chain’s checkout software has been identified and has now been corrected.

Woolworths has urged customers to contact the supermarket if they have any questions about their receipts.

“If our customers ever have questions about their receipts, we encourage them to return to their local store with their receipt or contact our Customer Hub for a quick resolution.”

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