Touch Bistro Inc. is an all-in-one mobile point of sale (POS) and restaurant management system that helps streamline your restaurant’s operations.
It often comes up in conversations about the best POS systems for restaurants, thanks to its ease of use. Though some online reviews suggest it may not be as good as it first appears.
In the rest of this TouchBistro review, we’ll analyze every aspect of this business to help you determine if it’s a viable option for your next restaurant POS solution. We evaluate TouchBistro pricing, key features, user interface and support, plus more so you don’t have to.
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TouchBistro POS Subscriptions and Pricing
How much does TouchBistro cost? Good question! Expect to pay in triplicate each month to get the best out of TouchBistro’s restaurant management systems.
The TouchBistro website offers a small amount of pricing information, but there isn’t nearly as much transparency as we would have liked. According to the company’s website, POS licenses start from just $69 per month, which is comparable to most other companies’ entry-level plans.
- Various menu management
- table management
- Analysis tools
- 24/7/365 customer service support
Unfortunately, however, there is no readily available information on which more expensive plans are available or what they include.
There are several TouchBistro POS add-ons, listed below.
|Order online||From $50/month|
|Gift card support||From $25/month|
|self-service kiosk||From $69/month|
|Digital menu boards||From $20/month|
|Kitchen Display System||Only hardware costs|
|Customizable Display||Only hardware costs|
Plus, you can expect some sort of card processing and/or transaction fees. However, these depend on your country/region and the TouchBistro website does not provide information about exactly what you will pay.
How does the TouchBistro POS system work?
TouchBistro POS Software
Is TouchBistro POS cloud-based? Yes, partially. Although their software is hosted through an on-site server, the data in the POS application is stored in the cloud. Not only does this mean you can continue selling to customers without an internet connection, but you can also access company data from any browser.
The user interface itself is quite attractive and functional, if a little clunky. Several add-on integrations are available, including a kitchen display system, a self-ordering kiosk display, and a customizable display.
TouchBistro POS Hardware
TouchBistro uses an iPad-based system designed for ease of use and flexibility. Getting started is fairly easy and in many cases you will have access to professional technical assistance to ensure you can get started as quickly as possible.
Small businesses will benefit from a streamlined single iPad POS system, suitable when you have one terminal to take payments and manage orders. Medium-sized systems with up to five iPads can be used with a sixth iPad as the central terminal for transactions at the table.
Larger systems can be custom built with a more powerful computer as the central hub, allowing you to connect as many mobile devices as needed.
TouchBistro POS Features and Services
Like most restaurant-specific POS systems, TouchBistro offers a range of features designed to help you maximize occupancy, efficiency, and customer satisfaction.
✓ TouchBistro table management tool
One of our favorite features is TouchBistro’s table management tool. Of course, this isn’t unique in design, but it allows you to create a unique floor plan that matches your restaurant to make order management easier every day.
✓ Order and pay TouchBistro Tableside
TouchBistro’s ordering and payment tools at the table stand out as excellent. Each position provides staff with everything they need to maximize order value, ensure accurate order placement, and process payments quickly and flexibly.
✓ TouchBistro analysis and reporting
There’s nothing worse than being forced to make important business decisions without knowing what to do. TouchBistro POS systems help you make informed business decisions by providing a range of powerful reports and in-depth analysis.
✓ TouchBistro’s workforce management and scheduling tools
Save time and simplify the scheduling process with TouchBistro’s built-in tools. Easily create new schedules with the click of a button, track employee hours and labor costs, and communicate directly with employees if there are issues.
✓ Inventory Management
Quickly calculate basic stock inventory and easily monitor beverage costs, thanks to TouchBistro’s easy-to-use inventory management feature.
✓ TouchBistro application integration
From WorldPay to Xero, 7shifts and QuickBooks, TouchBistro POS systems integrate easily with many of the restaurant industry’s favorite applications.
✓ TouchBistro’s Kitchen Display System (KDS)
With real-time performance feedback, improving order accuracy and transparency of communication between the back-of-house and front-of-house personnel, TouchBistro’s KDS is one not to be missed. Your team can minimize human error and optimize every order in an instant: TouchBistro’s POS does the thinking for you!
TouchBistro POS Support and Customer Service
TouchBistro offers a wide range of support services, including multinational telephone support and email service via the online contact form. They also have local offices in the United States, Canada, the UK, and Mexico, which have their own local phone numbers and contact information.
So wherever you are, help is always easy to reach. And we literally mean always: you can contact TouchBistro 24 hours a day, seven days a week, 365 days a year.
You will be supported from the very beginning of your experience with TouchBistro. Their “one-box POS solution” can be set up quickly, so you can start using your POS system right away. If you prefer personal assistance, they can also delegate an expert installation specialist to assist you remotely.
Their online self-help resources are also numerous and available through the Support & Training center. There you will find various installation guides and user guides. There are even helpful videos describing specific actions.
However, online customer reports do not paint a mixed picture of TouchBistro’s support and after-sales customer service. The company gets a commendable rating of 4.2/5 stars (out of 308 ratings) on Capterra, but customer service is slightly lower at 3.9/5.
A lot of the reviews relate to poor customer service and support services, which is a major concern.
TouchBistro’s POS Contest
TouchBistro has the hospitality industry pretty well covered when it comes to POS systems. They are suitable for any business, from the simple food truck to the chic fine dining restaurant.
However, if you’re looking for a higher-rated restaurant POS service provider, we recommend checking out Upserve POS. The software prices start from $59 per month, it uses a very flexible system and the customer service is reportedly excellent.
Another great option is Square POS, which offers flexible POS services tailored to different industries. It doesn’t charge a monthly software fee, but you do get a 2.6% + 10c transaction fee.
All things considered, TouchBistro offers excellent POS solutions for restaurants. Its customer service gets poor reviews online, but reports suggest it’s largely because the agents are slow and response times can be long.
Ultimately, the company’s feature-rich software, competitive pricing, and easy installation process far outweigh these negatives. We recommend visiting TouchBistro if you are looking for a powerful, customizable, data-driven POS program designed specifically for restaurants.