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The Holiday Guru tackles readers’ Covid-related travel issues, including a test fiasco in Kos

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The Holiday Guru tackles readers’ Covid travel issues, including a test fiasco on Kos and a conundrum over whether or not to pay for a £16k world cruise in 2022 heading to Australia










The Holiday Guru is always on hand to answer your questions.

This week, he offers valuable advice for anyone considering traveling within 90 days of recovering from Covid.

Q. We tested positive for Covid in Kos, Greece in August and were unable to fly home. We went to a quarantine hotel and, after negative lateral flow tests, flew back on September 7. On return we did a ‘day two’ PCR test, as required.

We were both positive and had to be in isolation for ten days. I have since learned that the government says you can’t do a PCR test within 90 days of a positive Covid test. What else could we do?

Clare Friel, via email.

Café culture: people enjoy alfresco dining under trees in the beautiful town of Kos in Greece

A. The Ministry of Health and Social Care says people in your position should take travel tests like everyone else would. There is a ‘risk’ it admits, you may need to self-isolate after a ‘day two’ PCR test.

While the government says there is a ’90 days after a positive test’ during which citizens are not allowed to undergo PCR or lateral flow tests, UK entry requirements take ‘precedence’ (gov.uk). Anyone considering traveling within 90 days of recovering from Covid take note.

Q. If I don’t pass the Covid test in Portugal and can’t go back, will I go to a hotel paid for by the Portuguese government – or is it my insurance?

Debbie Rowland, via email.

A. Visit Portugal, the tourist office, says that ‘travelers are required to cover the cost of their hotel insulation and have appropriate insurance’.

Q. I am trying to get my deposit back for a canceled safari in Zambia with Scott Dunn. Will I get it?

Eirwen Hopkins, via email.

The Guru helps a reader understand their refund rights on a canceled safari in Zambia

The Guru helps a reader understand their refund rights on a canceled safari in Zambia

A. According to the Package Travel Regulations, if you have paid the full amount of a canceled holiday, a refund must be given within 14 days.

However, this does not apply to those who have paid the deposit and have not paid the balance.

In this case, some companies just keep the money. However, Scott Dunn reasonably offers a future vacation credit.

Q. In August 2020 we booked a 116 night world cruise on MSC Poesia departing on 7 January. Unfortunately, as Australia and New Zealand are impossible to visit, the trip is not feasible. I have a balance of £16,097 which I will be wary of paying in the event the trip is cancelled. Advice?

Geoff Aston, via email.

The Guru advises a reader to pay the full amount on a world cruise going to Australia.  Pictured is Sydney, Australia

The Guru advises a reader to pay the full amount on a world cruise that will sail to Australia. Pictured is Sydney, Australia

A. Pay the balance. If the cruise is cancelled, you will be owed a full refund under the Package Travel Regulations. If you want to take credit instead, you can rebook. MSC apologizes for any miscommunication.

WE ARE HERE TO HELP

If you need any advice, the Holiday Guru is here to answer your questions. Email us at holidayplanner@dailymail.co.uk.

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