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Plus size event organizer criticizes hotel after accidentally receiving ‘fatphobe’ email

A larger-sized event organizer has criticized a Best Western hotel after she accidentally received a “rude and fat-phobic” internal email saying she wasn’t “the clientele they wanted to attract.”

Miranda Kane, 40, from East Finchley, north London, runs a positive events business and got in touch with the Marks Tey hotel in Colchester to ask if they could organize ‘a weekend for big party animals’ earlier this week.

But her ‘heart stopped’ when she opened the reply, which appeared to be intended for the sender’s colleague, and read ‘before I spend any time on this, do you agree that this isn’t quite the clientele we want to attract? ‘.

Miranda says she ‘could have cried’ after receiving the email and vowed that the group of friends will now get their £20,000 worth of business elsewhere.

Best Western has now apologized, claiming they were “greatly embarrassed, but they insist that the chief executive’s objection was due to the term “party animals” and not their group’s bodies.

Miranda Kane, 40, from East Finchley, north London, runs a positive events business and contacted the Marks Tey hotel in Colchester to ask if they could host an event earlier this week.

Miranda Kane, 40, from East Finchley, north London, runs a positive events business and contacted the Marks Tey hotel in Colchester to ask if they could host an event earlier this week.

“It’s rude, insulting, conceited. Everything. It’s fat phobia,” Miranda said. “I’ve been using the slogan ‘Plus Size Party Animals’ since day one and we’ve never had a problem with it.

Their slogan is ‘Hotels with personality’. Oh great. I can see exactly what your personality is, mate.

“When that email came in, my heart stopped. I couldn’t believe anyone could send such an email in this day and age.

‘I could have cried. It’s everything I’ve worked on for eight years. You come across this and it just hit me before six.

In her introductory email, she explains that the party weekend would be for ages 25 to 45 and calls the group “big party animals.”

The response, which appeared to be intended for the sender's colleague, was 'before I spend time on this, do you agree that this is not quite the clientele we want to attract'

The response, which appeared to be intended for the sender's colleague, was 'before I spend time on this, do you agree that this is not quite the clientele we want to attract'

The response, which appeared to be intended for the sender’s colleague, was ‘before I spend time on this, do you agree that this is not quite the clientele we want to attract’

“They try to say it’s ‘party animals’, but they organize events, parties and weddings themselves. We’ve all seen what happens at the end of a wedding. They don’t end at 6pm with everyone in bed with a Horlicks.

“They can’t bet on who’s coming to a wedding. They can’t say to the bride and groom, “Oh, you can’t have your crazy Uncle George or your big brother with you.”

‘I have met my clients; I can see who’s coming these weekends. It’s such a cocky attitude.’

Miranda, who has been hosting events in the UK with Club Indulge since 2013, claims she has never received such an abusive response.

In her introductory email, she explains that the party weekend would be for ages 25 to 45.

In her original email, Miranda had said that the next day the group would have dinner and karaoke, a smaller event like a flea market or bingo, for a pool party and Sunday lunch.

In her original email, Miranda had said that the next day the group would have dinner and karaoke, a smaller event like a flea market or bingo, for a pool party and Sunday lunch.

In her original email, Miranda had said that the next day the group would have dinner and karaoke, a smaller event like a flea market or bingo, for a pool party and Sunday lunch.

She claimed the “sedate” group would have dinner and karaoke, a smaller event like a flea market or bingo the next day, for a pool party and Sunday lunch.

Miranda, also a comedian and writer, said: ‘I’ve had locations from London, used hotels in Bournemouth and Bradford. When I interact with people, I’ve never had a reaction like this in eight years.

‘What about our customers who don’t meet their high standards?

“On the itinerary it says we’d like to have two hours to ourselves in the pool because we’re big people. For us, going into a pool without feeling like we’re being judged is a luxury.

“The itinerary is like bingo, a pub quiz. We have dinner and disco in the evenings, but it’s nothing crazy.

“You can clearly see it’s not some crazy, frenzied party. They’re just people trying to have a safe place to feel like they’re not being judged and to chat with their friends.

“They could have seen that we’re a rather staid couple who want to chat.

“It was a professional email. I wrote that email to a good standard to show that I was a professional, I showed them my company. I wasn’t a contender. “Oh, oh, me and my buddies want to come down for a bachelorette party. What’s the best thing to do?’

Miranda, who has been hosting events in the UK with Club Indulge since 2013, claims she has never received such an abusive response.  Pictured, Miranda with friends at one of Club Indulge's events.

Miranda, who has been hosting events in the UK with Club Indulge since 2013, claims she has never received such an abusive response.  Pictured, Miranda with friends at one of Club Indulge's events.

Miranda, who has been hosting events in the UK with Club Indulge since 2013, claims she has never received such an abusive response. Pictured, Miranda with friends at one of Club Indulge’s events.

Miranda (right) is pictured left with friends at one of Club Indulge's events.

Miranda (right) is pictured left with friends at one of Club Indulge's events.

Miranda, also a comedian and writer, said she has used venues in London Bournemouth and Bradford and has “never had a reaction like this in eight years.” She is pictured left with friends at one of Club Indulge’s events.

“If you don’t want someone to go out for a night out at your hotel, don’t have a bar. Don’t have a hotel. Do not organize weddings.

“They’re just different between their batches and mine is that mine has plus size people in it.”

The writer has now criticized the hotel’s manager for his “very pathetic” response, pointing out that the venue hosts large parties and weddings.

Miranda said: ‘The manager tweeted and tried very piteously to say it was because of the ‘party animal’ part, but again, they organize their own parties and weddings.

‘It’s just a nice introduction to tell who we are. I then say that it is a body-positive event. I sent that email to dozens of hotels this week and none of them sent anything close to it.

“If there’s anyone willing to host us, who wants £20,000 in business right after a pandemic, we’d love to hear from them.

‘We spend all our time in the hotel. All we want to do is spend our money on drinks in the bar and room service.

Best Western has now apologized, claiming they were “greatly embarrassed, but they insist that the chief executive’s objection was due to the term “party animals” and not their group’s bodies.

‘We’re all just buddies, nobody is arguing, we haven’t seen each other. It’s not like one half of the family is arguing with the other half like at weddings.

“It’s very difficult because we’ve worked with Best Western before. Our last event in Bournemouth was really great.

‘It was a real shock for a hotel of the same family to behave like this. It’s something within Best Western that they should look into.”

After posting on social media, Miranda received messages of support from others who claimed the comments were “disgusting” and “blatant.”

Clo Lipinski said, ‘Oh my god! So, aren’t fat people just the kind of people they want in their hotel? I was absolutely blown to pieces to read this so blatantly. Usually it is said more subtly.’

Jemma Galley said, “Woooo that’s disgusting.”

Debz Louise said, “As a plus-size person who has stayed at many Best Western hotels over the years, I’d like to know when I’ve become the type of customer you don’t want?”

Vicky Louise said, “That’s disgusting.”

Miranda posted about the email on social media, defending her case against those who felt the hotel was simply shocked by the “party animals” rule

After posting on social media, Miranda received messages of support from others who claimed the comments were “disgusting” and “blatant.”

However, others wondered if it was the line claiming they were “party animals” that would have spooked the manager.

Best Western has now denied that the comment had anything to do with the group’s body type and instead the “party animal” comment.

A spokesperson for Best Western GB said: ‘All Best Western hotels are independently owned and operated.

The General Manager of the Marks Tey hotel has responded directly to Miranda’s original tweet [Kane], and have said they are extremely embarrassed and apologise, but insist that their response was in response to “party animals” comments and had nothing to do with body type.”

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