From a customer’s perspective, while the barrier to entry for building a website has never been this low, there’s still a lot we don’t know about web hosting. Even experienced developers often encounter complexities that require them to seek help elsewhere.
But nothing to worry about – a great host always takes care of his customers.
Web hosting support is the first point of contact for thousands of site owners every day. Because who better than the experienced professionals to shed more light on the products for which they have been specifically trained?
But as helpful as the support agents are in times of need, their assistance also has its limits. Today we are going to take a closer look at managed VPS hosting and all the ways we can get help from our host.
Why managed VPS hosting?
There are tons of reasons to opt for a managed VPS solution today.
For starters, you have a completely isolated server room where you have full control over the environment. This allows you to go deep with customizations and optimize your account for the best website performance.
VPS plans are very versatile in the sense that you can adjust your resources on the go and scale your project with enough CPU and RAM to run without a hitch.
In addition, virtual servers are inherently more secure. You don’t have many server neighbors, and even in the event of their account breach, your online properties are still out of harm’s way.
Still, managing your own VPS can be a bit overwhelming, especially for users with no previous experience and no dedicated developer to help them out. In such cases, opting for a managed VPS service with your host may be the best choice.
Therefore, before choosing a hosting provider, familiarize yourself with their support options.
Reaching your support team
Most global providers have extensive sales and technical teams, enabling them to provide 24/7 support services. This has already become an industry standard, which is not surprising given that we can’t choose when problems arise and help is needed.
In addition to the support available, there is another factor to consider: communication methods. If you look around the main hosts, there are countless ways to help your customers reach your support team. You have:
- live chat
- Internal ticketing
- Online forms
- Social media accounts
It is important to distinguish here between sales and technical support. While the former is offered on almost every medium, the latter has some specifics, which are best resolved through internal ticketing.
As a customer, whatever host you are considering, be sure to test their support availability and response times before signing up.
How can your managed VPS support help?
Server management is not everyone’s cup of tea. Even if the chosen environment is user-friendly enough, you will still encounter bumps in the road that are completely beyond your expertise. That’s why VPS hosts often separate their service plans into two different categories: managed and unmanaged.
Managed VPS hosting, as the name suggests, includes all the benefits of virtual servers plus the professional help of your host. As great as this may sound, this support has its limits.
We’ll now outline the most common ways your host’s technicians can lend a helping hand:
Setup – the initial server configuration is one of the things that requires very specific knowledge and experience. Installing an operating system, setting up a firewall, choosing the right software – all these responsibilities are carried out by your provider. What you get is a fully functional server, ready to use.
Administration – in addition to setting up your hosting support team, your hosting support team can also take care of many daunting day-to-day activities related to server management. This includes your account monitoring, system health checks, security procedures, etc. Reliable managed providers such as: ScalaHosting can even go a step further and help users with core and plug-in updates to many popular software solutions.
Maintenance – each web server is composed of numerous hardware and software components. They all need to be maintained and updated regularly to avoid the risks of website malfunctions and downtime. Even worse, not keeping your core software and plug-ins up to date poses a serious security threat. The managed VPS support often covers all server maintenance tasks, so you can focus on building and promoting your website.
Troubleshooting – here’s the gray area where hosting customers can get confused. Among the traditional issues that your host can lend a hand to are server errors, network-related issues, hardware failures, control panel issues, and anything related to the company’s products. However, some customer concerns are outside of support’s expertise: development requests, code debugging, third-party product support, and custom software troubleshooting.
Helpful Resources – even though every support help has its limits, the quality hosts still make a last-ditch effort to help, providing links and recommendations to all sorts of helpful resources. These can be internal (blog, knowledge base articles, corporate videos) or external (links to external resources, tutorials and multimedia content).
Choose your host
There’s no better way to test your host’s support than talking to them even before you become a customer. Start by checking the available communication channels and outline the ways to contact different departments. Is technical support available via chat and telephone or only via internal ticketing? Where can you find billing help? What are the typical response times?
Even if you only manage to reach the sales team, you can still try them out with some hosting-related questions and determine the overall level of support you can expect.
Some hosts make it even easier by offering a free VPS trial or a heavily discounted price to try it out. Use this time to browse your account, your server options, and of course support knowledge.
Become a server admin today with the help of your host – check out our summary of the best VPS offers on the market.