A gambler who thought he had won £2,400 on a winning bet was only offered £360 after making a ‘mistake’ on his bet slip.
Mick Keane, 83, from Erdington, Birmingham, said he was overjoyed when four horses he believed he had supported all came in one after the other.
His party, however, turned to fury when Paddy Power refused to pay out due to a mistake Mr. Keane had made about the time of one of the races.
The retiree had accidentally selected the 4:10 PM in Chepstow on Saturday, October 9, when in fact it was 4:05 PM.
As a result, Paddy Power offered Mr Keane £364.48 for choosing three winners instead of four.
Mick Keane, 83, thought he had won a £2,400 bet but was only offered £360 after being told he made a mistake on his betting slip
Mr Keane said today the incident sent his blood pressure ‘rising sky-high’ and admitted he put on ‘a bit of a show’ at the gambling giant’s One Stop Shopping Center branch, in Perry Barr, after he paid the full £2,400 had been refused.
Mr Keane picked the correct winner of the 4:05pm Chepstow race – Paint the Dream – but when he wrote on his slip at 4:10pm his bet was changed to 4:10pm at Newmarket instead.
He claimed that the staff refused to transfer it to the Chepstow race, even though he noticed his mistake before one of the races he had bet on had started.
But Paddy Power said Mr Keane did not dispute the bet change at the time and only complained when he later returned to collect his winnings.
Mr Keane’s receipt shows that he wrote ‘4.10 Chep’ and supported horse number three, but the race was in fact at 4.05 am. Paddy Power said the bet was changed to the 4.10 at Newmarket and claimed Mr Keane did not dispute that before the race started
Mr Keane said: ‘I go to Paddy Power because they say the Irish companies are the best.
“I went to their shop at One Stop in Perry Barr at about 11am and picked out some horses. I wrote down the horse’s number, time and race meeting and took the chances.
‘I don’t write down the names because I find it difficult to spell them.
“I left the shop but then found myself making a small mistake with the time in the bet and went back in an hour before the races started.
“They said they changed it to Newmarket. I said I wanted to turn it into Chepstow. But they wouldn’t. I hadn’t had a race at all, but they didn’t want to know.’
Mr Keane said he was going home and when he checked the winners he found that four of his horses had entered.
“When I went back in (to Paddy Power) they said they had now changed the 4.10 at Newmarket as a non-runner but they wouldn’t pay me for the 4.05 at Chepstow.
“I’ve been paid out before when they said ‘we knew what you wanted to bet on’. But not Paddy Power.
“It shot my blood pressure through the roof. I gave a bit of a show at the bookmakers.’
Mr Keane says he has declined the £364.48 payout and claims he lost more than £2,000 due to Paddy Power’s ‘refusal’ to honor his bet
Mr Keane placed an accumulator on all the winning horses and various selections which cost him £51.
He said he declined the £364.48 payout and claimed he lost more than £2,000 due to Paddy Power’s ‘refusal’ to honor his bet.
He said he is a ‘regular’ at bookmakers in the area, adding: ‘everyone knows me’.
He also said that betting “keeps me alive and gives me a little bit of interest.”
He added: ‘I am desperate. I needed that money to go on vacation with my son Julian. I have four winners and they only pay me at three.
“It’s like getting a cream cake and they took the cream off.”
A Paddy Power spokesperson said: ‘If an appointment is made and there is no time or an incorrect time, all multiple bets will be voided unless the order of selections on the slip makes clear the target time.’
Paddy Power said the only time Mr Keane disputed the Chepstow/Newmarket issue was when he was told of his winnings at 6pm that day.
The company added that when Mr Keane returned to the store he was told his incorrect Chepstow selection had been moved to 4.10pm in Newmarket, which was “something he was not disputing at that stage”.
Paddy Power said he then returned at 6pm and was told his winnings were £55 and that this was ‘the only time he contested the Chepstow/Newmarket issue’.
He was also told there had been an error in the timing of one of his other selections, but this was changed and the bet was “re-translated,” said Paddy Power.
Newmarket’s selection was considered a non-runner, although the number three horse did run in that race.
This gave Mr Keane a profit of £364.48.
Paddy Power claimed that if Mr Keane had returned to the shop and asked for the bet to be changed, ‘we would have simply changed the bet’. A spokesperson said he agreed with the change.
But Mr. Keane said he denies Paddy Power’s explanation.